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Customers

We earn and build customer trust by providing the best service.

We are helpful and reliable.

Help for those who need it most

Providing support for our customers in vulnerable circumstances is more important than ever. Read our new report to discover more about how we help provide extra support to those who need it most.

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Customer service

Customer service

Deliver customer service you can rely on and be easy to do business with

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Reliable water & wastewater services

Reliable water & wastewater services

Provide a safe, clean and reliable water supply, dispose of your wastewater, and reduce the risk of flooding

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Two-way communication

Two-way communication

Listen to our customers and make communication easy

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Data protection

Data protection

Make sure our customers and their details remain safe

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Customer performance

Customer performance

Here we demonstrate our progress against our business principle commitment

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Value for money

Value for money

Provide bills that represent good value for money whilst supporting those who struggle to pay

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Corporate citizenship assured