Customers
The social impact of our water and wastewater services is a major contribution to the health and wellbeing of customers. We want to deliver a great service in a way that customers can value.
We focus on providing a reliable and affordable service so customers can simply get on with their lives and not have to worry about their water and wastewater services. Where customers are struggling with affordability and vulnerability, we provide tailored support through Priority Services and payment assistance.
We earn and build customer trust by providing the best service.
We are helpful and reliable.
Help for those who need it most
Providing support for our customers in vulnerable circumstances is more important than ever. Read about all our range of programmes and initiatives to discover more about how we help provide extra support to those who need it most.
Helping customersCustomer service
Deliver customer service you can rely on and be easy to do business with
Reliable water
Reliable water and wastewater services
Two-way communication
Listen to our customers and make communication easy
Data protection
Make sure our customers and their details remain safe
Customer performance
Here we demonstrate progress in delivering our purpose.
Value for money
Provide bills that represent good value for money whilst supporting those who struggle to pay