Customers
We earn and build customer trust by providing the best service.
We are helpful and reliable.
Help for those who need it most
Providing support for our customers in vulnerable circumstances is more important than ever. Read about all our range of programmes and initiatives to discover more about how we help provide extra support to those who need it most.
Helping customersCustomer service
Deliver customer service you can rely on and be easy to do business with
Reliable water
Reliable water and wastewater services
Two-way communication
Listen to our customers and make communication easy
Data protection
Make sure our customers and their details remain safe
Customer performance
Here we demonstrate our progress against our business principle commitment
Value for money
Provide bills that represent good value for money whilst supporting those who struggle to pay