The table below details our employee value measures and targets to 2025. It reports our performance and demonstrates progress in creating a great place to work for all our employees as part of delivering
Performance highlights in 2021 include:
- In the top 1% for Diversity and Inclusion Leadership out of 15,000 European businesses in the Financial Times' Statista Survey.
- Our technical training academy established in February 2014 has provided skills development and certification to over 2,800 people to date, including programmes for those individuals not in education, employment or training (NEETs).
- Our employee accident frequency rate for 2020/21 was 0.094 accidents per 100,000 hours worked, representing a 15 per cent improvement on performance from the prior year.
- The overall engagement score of 89 was our highest engagement result recorded in the last seven years and for the first time brought the company above the UK High Performance Norm benchmark.
To understand the verification process for our data, please see CR reporting.
From 2020-21 onwards we have adopted a new set of measures for employees to demonstrate how we are fulfilling our purpose which is why there is no trend data this year. The progress we have already made to operate in a responsible manner is demonstrated in our 2015-20 measures and targets performance.
|Measure||Target to 2025||2021/22 Performance||2020/21 Performance|
|Employee engagement||Upper quartile against UK utilities norm||Upper quartile against UK utilities norm||Upper quartile against UK utilities norm|
|Employee Opinion Survey diversity & inclusion questions score||UK high performance norm||UK high performance norm||UK high performance norm|
|Employee Opinion Survey learning & development category score||UK utilities high performing norm||UK utilities high peforming norm||UK utilities high peforming norm|
|Living Wage accreditation||Secure and retain||Retained accreditation||Secured accreditation|
|Pension Quality Mark +||Retain accreditation||Retained||Retained|
|AFR Employees (per 100,000 hours)||0.064||0.073||0.094|
|AFR Contractors (per 100,000 hours)||Year-on-year improvement in score||0.043||0.087|
|Wellbeing Charter Accreditation||Retain accreditation||Retained||Retained|