Employee performance

The table below details our employee value measures and targets to 2025. It reports our performance and demonstrates progress in creating a great place to work for all our employees as part of delivering 

Performance highlights in 2023 include:

  • Ranked 11th in The Inclusive Top 50 UK Employers List.
  • Welcomed a further 23 students onto the 10,000 Black Interns programme this year as part of our commitment to offering 120 placements.
  • At the 2022 North West Apprenticeship Awards, we won the Recruitment Excellence Award, and were Highly Commended in the Macro Employer of the Year category.
  • During the year we have delivered over 20,000 days of training, ensuring our colleagues have the right skills, knowledge and behaviours.
  • Employee accident frequency rate for 2022/23 was 0.072 accidents per 100,000 hours worked, lower than the previous year and amounting to nine accidents reported.

To understand the verification process for our data, please see CR reporting.

The progress we have already made to operate in a responsible manner is demonstrated in our 2015-20 measures and targets performance.

Measure Target to 2025 2022/23 Performance 2021/22 Performance 2020/21 Performance
Employee engagement Upper quartile against UK utilities norm Upper quartile  Upper quartile against UK utilities norm Upper quartile against UK utilities norm
Employee Opinion Survey diversity & inclusion questions score UK high performance norm Upper quartile UK high performance norm UK high performance norm
Employee Opinion Survey learning & development category score UK utilities high performing norm Upper quartile UK utilities high peforming norm UK utilities high peforming norm
Living Wage accreditation Secure and retain Retained accreditation Retained accreditation Secured accreditation
Pension Quality Mark + Retain accreditation Retained Retained Retained
AFR Employees (per 100,000 hours) 0.064 0.072 0.073 0.094
AFR Contractors (per 100,000 hours) Year-on-year improvement in score 0.078 0.043 0.087
Wellbeing Charter Accreditation Retain accreditation Retained Retained Retained