Employee performance

The table below details our employee measures and targets to 2020. It reports our performance and demonstrates progress against our Business Principle commitment to support our employees to achieve their full potential in a safe workplace.

For further explanation on the measures and targets used and to understand the verification process for our data, please click on the specific measure. 

Business Principle Commitment Measure Target to 2020 2018/19 Performance 2017/18 Performance 2016/17 Performance 2015/16 Performance
Provide safe, secure working conditions Accident frequency rate 0.133 0.152 0.102 0.165 0.104
Provide competitive rewards to attract and retain employees and recognise high achievement Dow Jones Sustainability Index: Talent Attraction and Retention section Industry best score 64   79% 93% 
Invest in the learning and development of our employees YOS question: I believe I have the opportunity for personal development and growth in this organisation UK transitional norm  66   68% 60% 
Value diversity, providing equality of opportunity and recruiting and promoting on merit BITC 'race for opportunity' level Gold status TBC TBC Bronze status Bronze status
Communicate openly and honestly with respect for our employees YOS question: I feel well informed about the performance of the organisation as a whole UK transitional norm 72   73%  59%
Enable effective employee representation to be maintained Number of formal trade disputes  Zero  Zero   Zero 1
Expect our employees to live our values as part of their role YOS question: I understand United Utilities’ values (customer focus, integrity, innovation) UK transitional norm 76% 74% 87% 88%