Employee performance

The table below details our employee value measures and targets to 2025. It reports our performance and demonstrates progress in creating a great place to work for all our employees as part of delivering 

Performance highlights in 2021 include:

  • In the top 1% for Diversity and Inclusion Leadership out of 15,000 European businesses in the Financial Times' Statista Survey.
  • Our technical training academy established in February 2014 has provided skills development and certification to over 2,800 people to date, including programmes for those individuals not in education, employment or training (NEETs).
  • Our employee accident frequency rate for 2020/21 was 0.094 accidents per 100,000 hours worked, representing a 15 per cent improvement on performance from the prior year.
  • The overall engagement score of 89 was our highest engagement result recorded in the last seven years and for the first time brought the company above the UK High Performance Norm benchmark.

To understand the verification process for our data, please see CR reporting.

From 2020-21 onwards we have adopted a new set of measures for employees to demonstrate how we are fulfilling our purpose which is why there is no trend data this year. The progress we have already made to operate in a responsible manner is demonstrated in our 2015-20 measures and targets performance.

Measure Target to 2025 2021/22 Performance 2020/21 Performance
Employee engagement Upper quartile against UK utilities norm Upper quartile against UK utilities norm Upper quartile against UK utilities norm
Employee Opinion Survey diversity & inclusion questions score UK high performance norm UK high performance norm UK high performance norm
Employee Opinion Survey learning & development category score UK utilities high performing norm UK utilities high peforming norm UK utilities high peforming norm
Living Wage accreditation Secure and retain Retained accreditation Secured accreditation
Pension Quality Mark + Retain accreditation Retained Retained
AFR Employees (per 100,000 hours) 0.064 0.073 0.094
AFR Contractors (per 100,000 hours) Year-on-year improvement in score 0.043 0.087
Wellbeing Charter Accreditation Retain accreditation Retained Retained