Environment performance
The table below details our customer measures and targets to 2020. It reports our performance and demonstrates progress against our Business Principle commitment to provide a great service to our customers.
For further explanation on the measures and targets used and to understand the verification process for our data, please see our Annual Performance Report.
|
Business Principle Commitment |
Measure | Target to 2020 | 2017/18 Performance | 2016/17 Performance | 2015/16 Performance |
| Manage water resources sustainably and promote water efficiency | Per household consumption (in litres) (PDF 1.76 MB opens in new window) | ≤284 | 311 | 305 | 303 |
| Improve the North West's bathing waters through our work and that of others | Contribution to bathing waters improved (PDF 1.76 MB opens in new window) | 6.56 | 1.49 | 0.66 | 0.47 |
| Act to prevent pollution from our operations and inform our customers on the responsible disposal of waste to our sewers | Wastewater serious pollution incidents (category 1 & 2) (PDF 1.76 MB opens in new window) | 0 | 0 | 2 | 4 |
| Wastewater pollution incidents (category 3) | ≤191 | 129 | 150 | 136 | |
| Protect and enhance the natural environment and the services it provides. | Contribution to rivers improved, water and wastewater (in km) (PDF 1.76 MB opens in new window) |
159.5 water 355.2 Ww |
80.6 water 120.7 Ww |
82.6 water 45.6 Ww |
36.8 water 0.75 Ww |
| Manage our use of natural resources, reduce waste and put it to valuable uses | % to beneficial use | 95% to benef. use | 95.2% to benef. use | 94.7% to benef. use | 94.5% to benef. use |
| Consider the impacts of climate change on the services we deliver and adapt our business accordingly | Security of Supply Index (SoSI) (PDF 1.76 MB opens in new window) | ≥100 | 100 | 100 | 100 |
| Sewer flooding index (PDF 1.76 MB opens in new window) | ≤68.1 | 70 | 94.4 | 100.8 | |
| Ww network performance index (PDF 1.76 MB opens in new window) | ≤93.4 | 86.17 | 89.5 | 91 | |
| Resilience of impounding reservoirs (PDF 1.76 MB opens in new window) | ≥165.3 | 165.4 | 164.3 | 161.6 | |
| Reduce our greenhouse gas emissions and generate more renewable energy | Carbon footprint | 50% ↓ on 2005/06 baseline | 33% ↓ on 2005/06 baseline | 22.8% ↓ on 2005/06 baseline | 22% ↓ on 2005/06 baseline |