Message to our SafeDig customers  -  Our teams are endeavouring to monitor the mailbox as much as possible Monday – Friday. For non-essential queries there may be a longer than normal response time due to the current actions implemented across United Utilities in response to the Coronavirus outbreak. For further information on the actions United Utilities is taking to ensure we protect our staff and customers as much as possible please visit our website. As ever we will endeavour to provide a quality service to our customers within the current restrictions.


The SafeDig service depicts our clean and wastewater assets on a map. We provide this restricted service in line with the New Roads and Streetworks Act 1991 (NRSWA). The service is not provided for surveying, planning, mapping, design or commercial purposes.

Am I eligible for access?

To be eligible for access you must be:

  • Excavating directly yourself

  • Have an approved section 50 notice (or equivalent) from the council

Or be able to provide:

  • A contact name/email at the council or your client company who are authorised to verify your excavation plans in the public highway

I meet this criteria - how do I apply for access?

If you think you match this criteria please complete an application form for consideration.  Please note, you will need to supply evidence to support your submission, if excavation work is not taking place within the public highway, access to SafeDig will be declined.

I don’t meet this criteria – what do I do?

The alternative options for domestic customers, builders or other companies who need visibility of our asset data can purchase a plan from our Property Searches team.

I am a registered user of Safe Dig experiencing technical problems

Please raise this with your IT Department in the first instance. If they are unable to assist, the SafeDig Administrators are contactable by email Monday to Friday 9am-4pm.

I am a registered user of Safe Dig, where do I log in?

Login to SafeDig

How do I contact a member of the SafeDig team? 

The Safe Dig Administrators are contactable only by email Monday to Friday 9:00 AM - 4:00 PM.