Our materiality matrix – a means of charting those issues that matter most to our stakeholders and have the most profound effect on our business – guides the content of our corporate responsibility pages and our Annual Report with the aim of ensuring what we report is relevant. Issues may be financial, strategic, operational, reputational or regulatory in effect.
The content of this matrix has been guided by our CR Panel and informed by extensive stakeholder consultation and customer research, which we carry out on a rolling programme to validate our business planning.
And as a further check and balance, we have compared our matrix with our Corporate Risk Profile and Corporate Reputation Risk Register as these focuses on those key issues that have the potential to adversely affect the business. This comparison revealed consistencies – evidence that the matrix does indeed focus on the issues that are of fundamental importance to our business.
Our 2016 matrix is interactive – where available, readers can directly click through to further detail on each issue. We update our materiality assessment every two years and will do so again in late 2017.