Deliver customer service you can rely on and be easy to do business with.
We believe customers deserve great service whenever they need to get in touch with us, whatever the issue happens to be.
With investment and training, we are working to get it right the first time. Rant n’ Rave lets customers provide instant feedback about our service – positive or negative – so that we can respond quickly. And our on-going mentoring programme aims to ensure that every colleague who comes in contact with a customer has the tools and confidence to deliver the best service.
Customer satisfaction is one of our primary business drivers and it is constantly measured and analysed, with latest performance figures shared across the company every month.
Historically, we have not been among the top tier of water companies, but we are on an upward trajectory.