News and Views

Latest news


National Customer Service Week

Sally Ainsworth reflects on the progress United Utilities has made in improving customer satisfaction and reducing complaints, and what comes next.

Engineering Masterclass

Richard Ratcliff talks about how the company is helping to inspire young people to follow a career in a forward looking STEM organisation.

In the community


Freeze-thaw 2018 report

Report setting out how United Utilities performed during and has learned lessons from the “Beast from the East”


Our Proposed Plan for 2020-2025

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Shaping the future of water and wastewater services in the North West. Our plan sets out our ambition to cut bills, improve services, and provide more help to those who need it and safeguard water ...

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United Utilities Maize Trial

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Farmers in Cheshire joined United Utilities for a demonstration of the innovative under-sowing maize trial it is conducting within a nitrate-sensitive water catchment zone near Delamere.

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