Health, safety & wellbeing

Health & Safety Logos

In United Utilities our people are our greatest asset. We believe nothing we do is worth getting hurt for and everyone who works for us or on our behalf should go home safe and well. Our aim by 2030 is that no one will be harmed whilst working on our behalf and we will actively promote, support and improve their wellbeing.

To help us reach this aim, we have identified six factors critical to our success including;

  • Active leadership
  • Engaged empowered employees
  • Clear expectations
  • Safe healthy working environments
  • Simple effective systems
  • Continuous improvement.

We will be working relentlessly to ensure our Health, Safety and Wellbeing culture is built upon these six key principles. 

Our policy health, safety and wellbeing policy (PDF 171 KB opens in new window) continues our focus on health and wellbeing, personal safety and process safety whilst also aligning to our future strategy.

Health and Wellbeing

We believe that coming to work should have a positive influence on an individual’s wellbeing and employees should thrive at work. We know that a fitter, healthier workforce are not only happier and more productive, but also have fewer accidents. To help us achieve this, we work strategically across all areas of employee wellbeing.

We continue to support and promote our established communities of wellbeing champions and mental health supporters, and actively participate in local and national campaigns such as This is Me – North West, Every Mind Matters and Zero suicide Alliance.  In addition we offer a suite of training around mental health including an e-learning package from MIND.

There is a wide range of support and proactive engagement regarding physical health also, from discounted gym membership, online nutritional programmes and challenge based activity tracking to heavily subsidised smoking cessation classes and free private healthcare.

Personal Safety

Many of our colleagues have roles which expose them to risk on a daily basis. Through a structured risk management process, we identify our highest priorities and take steps to identify and then close any potential gaps.  We provide role specific training for our employees, and operate a dedicated training facility which is accredited by City and Guilds.

We continue to review and develop our management system, which is accredited to OHSAS 45001, and in June 2021 achieved our ninth consecutive RoSPA (Royal Society for the Prevention of Accidents) Gold Award.

In 2020/21, our employees and contractors were involved in 21 RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) reportable injuries, equating to a combined RIDDOR accident frequency rate (AFR) of 0.090. There have been no employee, contractor or sub-contractor fatalities.

We have now completed the roll out of our company wide behavioural safety programme “Home Safe and Well”. The learnings of the programme are now being embedded into our day to day business operations and we are creating a positive coaching culture, delivered through a community of trained and integrated safety coaches. 

Process Safety

Our approach to process safety ensures the integrity, reliability and safety of potentially hazardous plant and processes in United Utilities. This is delivered by engaged and suitably trained workforce, improving current assets with appropriate interventions.

It is maintained by the application of a consistent, industry leading framework delivering compliance with relevant standards which in turn provides assurance and confidence to all stakeholders.