Health, safety & wellbeing

All of our employees and contractors should get Home, Safe and Well. 

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The health, safety and wellbeing of our employees is vital to the success of our business, and any of our employees can stop work they feel is unsafe and ask for advice or support. We actively seek to improve the health, safety and wellbeing of our team, through targeted improvements, benchmarking against our peers and achieving external recognition for our work.

In March 2017, we updated our Health, Safety and Wellbeing Policy (PDF 99KB opens in new window), focusing on personal safety, process safety and wellbeing. Through a structured risk management process, we identify our highest priorities and take steps to identify and then close any potential gaps. 

Personal Safety

We firmly believe that Nothing We Do Is Worth Getting Hurt For. We provide role specific training for our employees, and all employees will regularly receive health, safety and wellbeing related information, instruction or training. Our new dedicated training facility is accredited by City and Guilds.

We continually review our approach to health, safety and wellbeing and in 2016/2017, we undertook a huge amount of work to improve our control of risk. In 2017, our high risk lone workers have been provided with personal safety devices which they selected from the best in industry. In the same year, we utilised the services of the specialist manual handling consultancy and adopted their approach. A team of our graduates, sponsored by our CEO, started the development of an electronic permitting system which will provide an increased level of oversight on contractor activities and high risk internal tasks.

Over the next 12 months we will launch a refreshed approach to visitor induction and risk assessment, along with a company-wide safety culture improvement programme. We continue to review and develop our management system, which is accredited to OHSAS 18001, and have achieved our fifth consecutive  RoSPA (Royal Society for the Prevention of Accidents) Gold Award and first gold medal.

In 2016/17, our employees and contractors were involved in 31 RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) reportable injuries, equating to a combined RIDDOR accident frequency rate (AFR) of 0.144 and 1,032 days of lost time. As of December 2017, our employee RIDDOR AFR is 0.128. There have been no employee, contractor or sub-contractor fatalities.

Process Safety

We have a Process Safety steering group which is made up of senior leaders from relevant parts of the business, which directs the areas of focus and generates work streams including COMAH and chlorine management. It also identifies opportunities for continuous improvement and risk management in Process Safety. We are embarking on a wider programme which will further increase awareness and understanding of Process Safety across the business.


We believe that work should have a positive influence on employee wellbeing, not a negative one. We know that fitter, healthier employees are not only happier and more productive, but also have fewer accidents. To do this, we primarily focus on two key areas of wellbeing; mental and physical health.

In terms of physical health, we offer a wide range of support and proactive engagement, from discounted gym membership, online nutritional programmes and challenge based activity tracking to heavily subsidised smoking cessation classes and free private healthcare.

To help improve and support our colleagues mental health, in 2017 we produced two courses; Stress Awareness and Building Resilience and have begun to train mental health champions and first aiders. We have also signed the Time to Change pledge.

In 2016/7 we achieved the Workplace Wellbeing Charter, and monitoring progress through Britain’s Healthiest Workplace.


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