Health, safety & wellbeing

Health, safety & wellbeing

We want all of our employees and contractors to get home safe and well. Their health, safety and wellbeing is vital to the success of our business, and anyone can stop work if they feel it is unsafe to ask for advice or support. We actively seek to improve the health, safety and wellbeing of our employees, through targeted improvements, benchmarking against our peers and achieving external recognition for our work.

In March 2019, we updated our health, safety and wellbeing policy (PDF 162 KB opens in new window). This continues our focus on personal safety, process safety and wellbeing and aligns to our strategy. Through a structured risk management process, we identify our highest priorities and take steps to identify and then close any potential gaps.

Health and Wellbeing

We believe that work should have a positive influence on employee wellbeing. We know that fitter, healthier employees are not only happier and more productive, but also have fewer accidents. To do this, we primarily focus on two key areas of wellbeing; mental and physical health.

In terms of physical health, we offer a wide range of support and proactive engagement, from discounted gym membership, online nutritional programmes and challenge based activity tracking to heavily subsidised smoking cessation classes and free private healthcare.

We have trained over 100 employees to be mental health first aiders and supporters, and have also been actively involved in the 'This is Me' North West campaign.

We have also achieved third most improved workplace in Britain’s Healthiest Workplace and are a 2019 ReBA Employee Wellbeing Awards winner.

Personal Safety

We firmly believe that nothing we do is worth getting hurt for. We provide role specific training for our employees, and everyone regularly receives health, safety and wellbeing related information, instruction or training. Our dedicated training facility is accredited by City and Guilds.

We continually review our approach to health, safety and wellbeing. In 2018, we started the rollout of our home safe and well programme. which includes culture development and a positive coaching culture.

We continue to review and develop our management system, which is accredited to OHSAS 18001, and have achieved our sixth consecutive  RoSPA (Royal Society for the Prevention of Accidents) Gold Award.

In 2018/19, our employees and contractors were involved in 32 RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) reportable injuries, equating to a combined RIDDOR accident frequency rate (AFR) of 0.121.

There have been no employee, contractor or sub-contractor fatalities.

Process Safety

Our process safety steering group is made up of senior leaders from relevant parts of the business. It directs the areas of focus, including control of major accident hazards (COMAH) and chlorine management. The steering group also identifies opportunities for continuous improvement and risk management in process safety and we are embarking on a wider programme which will further increase awareness and understanding of this across the business.


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