Community investment

Our work puts us at the heart of local communities in the North West of England, where customers and employees live and work. Working in partnership with others means we can create better places, stronger communities, and accomplish more to address mutual issues together.

For example last year as part of our response to the COVID pandemics one of our donations to the FareShare charity has supported them in delivering 600,000 meals to struggling families across the North West via local foodbanks, and will replace one of the charity’s delivery vans, helping to ensure 6.4 million meals get to families in need over the next eight years.

2020/21 we supported communities through direct community investment of £2.15 million (calculated using the B4SI method). This is slightly lower than our target, mainly as a result of much lower community activity as a result of the impact of COVID-19. However, we contributed an additional £2.7 million from our Trust Fund to help those struggling to pay their bills and a further £15 million was made available to help customers reduce their water bill to an affordable amount through extending our social tariff. As we emerge from the pandemic, and events can safely recommence, we expect our community investment to increase.

Our community investment breakdown:

How the investment was made



In kind

Management costs






Type of support

Charitable Gift

Community Investment

Commercial initiative





Corporate Citizenship, a leading independent sustainability consultancy, has undertaken limited assurance of the 2020-2021 community investment data against the GRI Principles for Defining Report Quality. This engagement was performed in accordance with the International Standard on Assurance Engagement (ISAE) 3000. Our 2021 assurance statement is available here (1.0MB PDF opens in new tab).