Community performance

The table below details our community value measures and targets to 2025. It reports our performance and demonstrates progress in supporting communities to be stronger as part of delivering our purpose.

Performance highlights in 2021 include:

  • Supporting the Government’s ‘Kickstart’ programme by providing 250 placements to young people.
  • Hosted the sector’s first Social Mobility Summit, an online event at which more than 150 organisations joined us for the launch of our Opportunity Action Plan.
  • Donated to food redistribution charity FareShare, supporting them to deliver 600,000 meals to struggling families across the North West via local foodbanks, and providing funds to replace one of its delivery vans, helping to ensure 6.4 million meals get to families in need over the next 8 years.

To understand the verification process for our data, please see CR reporting.

Measure Target to 2025 2020/21 Performance
Community investment 10% increase (£2.82 million) £2.15 million
Partnership leverage 1:4 1:7
Percentage of participants who remain employed six months after completing an early careers or outreach scheme with United Utilities 50-60% 83%
Number of children benefiting from education materials 20,000 19,120
Visitor experience/satisfaction measure at recreation sites Dependent on 2021 baseline Baseline in 2021

The progress we have already made to operate in a responsible manner is demonstrated in our 2015-20 measures and targets performance.