YourVoice Independent Challenge Group
The YourVoice panel was established in 2015 as the independent challenge group representing United Utilities’ customers and stakeholders across the North West. Its role is to provide independent challenge to the company and independent assurance to Ofwat on:
- the development of United Utilities business plans;
- the quality and effectiveness of the company’s customer engagement, reviewing and challenging the company’s approach to research and insight;
- the extent to which this engagement is driving company decision making and is reflected in the company’s five-yearly business plan; and
- progress against the delivery of United Utilities current business plan commitments (2020 to 2025), including its Annual Performance Report.
You can find out more about YourVoice including membership, how YourVoice operates, and assurance and activities during PR19, on the YourVoice Website.