Our Business Model

Business model 1

We provide essential water and wastewater services to millions of customers every day, and this relies on a variety of key resources. How we manage these is influenced by external drivers and relationships with a variety of stakeholders. Consultation with customers and other stakeholders forms an integral part of our planning process across the short, medium and long term, and our work delivers a range of long-term benefits for many different stakeholder groups. This value creation feeds back into the continuous cycle of what we do.

Read more about our key resources and the impact of external drivers

Read more about our planning horizons

Business model 2

The work we do also delivers a wide range of benefits to a variety of stakeholders, creating long-term sustainable value for many people. Responsible business runs through everything we do, as evidenced by our business principles.

Read more in how we create value for stakeholders

Read more about our approach at unitedutilities.com

Business model 3