Our business model

We provide essential water and wastewater services to millions of customers every day, and this relies on a variety of key resources. How we manage these is influenced by external drivers and relationships with different stakeholders: communities, customers, colleagues, environment, investors and suppliers. Consultation with these stakeholders forms an integral part of our planning process across the short, medium and long term, and our work delivers a range of long-term benefits for many different stakeholder groups. This value creation feeds back into the continuous cycle of what we do.

Take a look at our business model, which demonstrates how we deliver our purpose and create value for a wide range of stakeholders.