Your water, your say
We recently shared our draft business plan for 2025-30 in which we propose to make the biggest investment in the North West's water infrastructure for over 100 years. We plan to invest £13.7billion across the region to improve services for customers and the environment, enabling us to build a stronger, greener, healthier North West for everyone.
As part of the process, we engaged with over 95,000 people across the region, from Cumbria, Lancashire and Merseyside to Manchester and Cheshire, talking to thousands of people to help shape plans and address the things that you've told us matter most.
Have your say
In addition to this, we held a series of live and open ‘Your Water, Your Say’, online meetings where our Chief Executive Louise Beardmore and her Exec team ran through the plans. Attendees were encouraged to ask questions on any topic of their choice or to submit questions in advance for the Chair to raise on their behalf.
The events took place in June and November with meetings focusing on each of the five counties we serve across the North West and one regional event. The regional meeting was hosted by an Independent Chair, appointed by our regulator Ofwat and the Consumer Council for Water (CCW). The events in June sought feedback on our proposals; the events in November provided details of the actual draft plan submitted to Ofwat.
Your water your say events - June
At these events, we shared our draft proposed business plan for 2025-30 and responded to questions and comments about it and the services we provide. Please find the summary of the regional meeting here and a copy of the presentation given by Louise Beardmore, our Chief Executive Officer here.
The presentations given at each county event, and a summary of each question and answer session, can be found by clicking on the links below.
- Cheshire - presentation here, summary of event here
- Manchester - presentation here, summary of event here
- Cumbria - presentation here, summary of event here
- Lancashire - presentation here, summary of event here
- Merseyside - presentation here, summary of event here
Your water your say events - November
At this session, we shared our proposed business plan for 2025-30 that we have submitted to our regulators and responded to questions from customers from across the North West. Please find the summary of the meeting here, including responses to all other questions submitted but not answered on the day, and a copy of the presentation given by Louise Beardmore, our Chief Executive Officer here.
The presentations given at each regional event can be found by clicking on the links below.
- Cheshire - presentation here, summary of event
- Manchester - presentation here, summary of event
- Cumbria - presentation here, summary of event here
- Lancashire - presentation here, summary of event here
- Merseyside - presentation here, summary of event here