United Utilities extra support service tops 100,000 registrations

Over the last few weeks, many people have been looking for extra support and help as the impact of coronavirus Covid-19 touches everyone’s lives.

During this time water company United Utilities has seen the number of customers registering for its existing Priority Services support scheme rapidly increase.

The company, which supplies water and wastewater services to seven million people from Carlisle to Crewe offers the extra support completely free to its customers in the North West, which now exceeds 100,000 registered customers.

“More than ever this current crisis has got us all thinking about what extra support we can offer friends, family, neighbours and in our case customers.

“While we already offer many different support packages to help customers struggling to pay their water bill, we want everyone who perhaps is dealing with a broader set of challenges to get in touch with us if they need extra support,” said Customer Service Director Louise Beardmore.

“We are very proud of our Priority Services, which was set up to provide extra help for customers when they might need it, for example if they are coping with ill health, disabilities, mental health problems or language issues. 


“What we have seen over the past couple of weeks is more and more customers registering for this service and our message is clear, if you are in need of some extra support we are here to help.”

If you would like to register for Priority Services, or if you have a family member, friend or neighbour who might benefit, more information can be found on the company’s website, which includes a secure online form to register.