Our plan sets out our ambition to cut bills, improve services, and provide more help to those that need it and safeguard water supplies for generations to come.

In preparing this plan, we reached 1.7m people through our engagement campaign and asked over 140,000 customers and stakeholders across the region for their views on what was most important to them.

Your feedback was very clear. You told us you wanted lower bills, improved services – including extra support for those customers in vulnerable circumstances – and a commitment to continue to protect the environment of the region.

From the page below, you can view our proposed business plan in full (and access the supporting evidence used in constructing the plan); read a shorter customer summary; or watch our highlights video.

Thank you for all your feedback. We’re excited about this next chapter and can’t wait to get started.

Supplementary documents supporting our proposed business plan can be found here