Ensuring we know what you care about most

You might not think we impact on your life, but we do in many ways. From the water that comes out of your tap to the quality of the bathing waters around our coastline - and much more besides. 

That's why caring for your water means caring about lots of other things too.

Watch the video to find out more.

Get involved

We're committed to doing the right thing for everyone living in the North West, this region's economy and our natural environment.

We need to ensure that our services are sufficiently resilient to face future challenges, such as increasingly frequent storms which have the potential to disrupt your water and wastewater services.

From the conversations we've had with you so far, we know that the price you pay for your services is your highest priority - and this is something we've considered carefully.

But you also support making improvements to the services you receive. Below, you'll find our proposed areas for service improvement between 2020 and 2025, a feedback form so you can share views with us and a guide to what happens next as we plan for the future.

Together - shaping the future of North West water and wastewater services

Future business plan priorities

Review our proposed future business plan priorities and targets for 2020 - 2025

Feedback on proposed future priorities

Tell us what you think about our proposed future business plan priorities and targets for 2020 - 2025

What happens next?

Find out more about the process for developing our future plans