Measures and targets
To measure progress on delivering our purpose and creating value for all our stakeholders, we monitor our performance. We report on the issues shown to be of material interest to each stakeholder group.
Supporting communities to be stronger – our work puts us at the heart of local communities in the North West.
Caring for customers through trusted relationships – we put customers at the heart of everything we do.
Creating a great place to work for all our employees – our employees are the face of the company and we could not deliver our services without them.
Protecting and enhancing the environment – we rely on the natural environment and play a key role in improving the water, land and air of the North West.
Delivering a sustainable return to investors – through prudent financial risk management and a strong track record of performance across all components of ESG.
Innovating in partnership with suppliers – we rely on suppliers to deliver our services and to help identify ways to make them better.
From 2020-21 onwards we have adopted a new set of stakeholder measures to demonstrate how we are fulfilling our purpose which is why there is no trend data this year. The progress we have already made to operate in a responsible manner is demonstrated in our 2015-20 measures and targets performance.
The below indices provide us with a framework to tackle global, national, local and industry challenges across environmental, social and economic factors, and/or offer an external perspective on how we are doing.
In addition, the growth of socially responsible investment (SRI) and growing interest in Environmental, Social and Governance (ESG) performance by many global investment institutions has increased the need to understand the relationship between the corporate responsibility performance and shareholder value.