Your water, your say

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Great water and more for the North West- Your water, your say - open challenge sessions

At United Utilities, we care and take pride in the services we provide to our customers, the communities in which we live and work and to stakeholders, helping the North West become stronger, greener and healthier. As we develop plans for 2025-2030 and beyond, we recognise how important it is for our customers and stakeholders to have their say on the services we provide and our future plans.

The ‘Your water, your say’ online meeting is an opportunity to ask questions about a range of topics directly to our Chief Executive, Louise Beardmore and senior members of her team. Your questions could cover a range of areas including our impact on the environment, the service we provide, keeping bills affordable and any topic that is important to you. The event will be hosted by an Independent Chair, appointed by our regulator Ofwat and the Consumer Council for Water (CCW).

We would love it if you can join us for our first ‘Your water, your say’ session. We understand that not everyone has access to the internet/IT facilities and cannot join us online and we welcome people to come together to join from one place. If you are unable to access any facilities but would still like to take part, please let us know when you register, and we’ll be in touch to help you get involved.

Your water, your say - About this event

Date and time
Thursday, 29 June 2023
5pm – 7pm
Location: Online

  • Introduction from the Independent Chair who will explain how the meeting will work
  • United Utilities introductory presentation
  • 60 mins Q&A that will cover a range of topics including environmental impact, affordability, the service we provide and long-term plans.
  • Next steps from Independent Chair


If you have a question but are unable to attend the event, you can submit your question in advance to CCW, who will raise it for you. CCW can also ask your question if you are attending the session but would prefer them to put the question to the company on your behalf.

Please send questions to:, stating clearly:

  • that your question relates to United Utilities
  • whether you are unable to attend and would like CCW to ask your question OR you are attending but would prefer CCW to ask your question

Questions won’t be shared with companies in advance of the meetings.

We are looking forward to hearing from you at the event and you will also be invited to attend a follow-up session later this year when we have completed our business plan. At that session we will be able to share with you how your views have helped to shape our plan.

More information about these events is available at CCW and Ofwat.

Additional events in your area

In the lead up to the event above, we are running a series of area specific, virtual sessions which will talk about our plans at a county level. It will be a similar format as the “ Your water, your say” session above but will have more detail related to your county.

If you would like to attend one of these events prior to the 29th June, please register below:

Online county specific events:
Time: 5-7pm


If you are unable to attend the county events but would like to submit a question please send it to and we will come back to you.