Your water, your say

We recently shared our initial business plan for 2025-30 where we are proposing to make the biggest investment in the water infrastructure for over 100 years: £13.7billion is planned on being invested across the region to improve services for customers and the environment, enabling us to build a stronger, greener, healthier North West for everyone.

As part of the process, we engaged with over 95,000 people across the region, from Cumbria, Lancashire and Merseyside to Manchester and Cheshire, talking to thousands of people to help shape plans and address the things that you've told us matter most.

Have your say

In addition to publishing these plans and engaging with customers and communities across the North West, we also held a series of live and open ‘Your Water, Your Say’, online meetings where Louise Beardmore and her Exec team ran through the plans. Attendees we’re encouraged to ask questions on any topic of their choice or to submit questions in advance for the Chair to raise on their behalf – these questions weren’t shared with United Utilities in advance.

The events took place in June and November with meetings both focusing on the counties we serve and on the North West. The North West Regional meetings were hosted by an Independent Chair, appointed by our regulator Ofwat and the Consumer Council for Water (CCW).

2025-30 Investment Plan - you can view the plan here.

Your water your say events - June

At the initial meeting, we shared our draft proposed business plan for 2025-30 and responded to questions and comments about the plan and the services we provide. Please find the summary of the meeting here and a copy of the presentation given by Louise Beardmore, our Chief Executive Officer here.

The presentations given at each event, and a summary of each question and answer session, can be found by clicking on the links below.

• Cheshire - presentation here, summary of event here
• Manchester - presentation here, summary of event here
• Cumbria - presentation here, summary of event here
• Lancashire - presentation here, summary of event here
• Merseyside - presentation here, summary of event here

Your water your say events - November 

Here we shared our proposed business plan for 2025-30 that we have submitted to our regulators, and provided answers to the questions that were submitted either before or during the meetings. A summary of the meeting and each question and answer will be uploaded on this page in the coming weeks. Please find a copy of the presentation given by Louise Beardmore, our Chief Executive Officer here.

The presentations given at each regional event, and a summary of each question and answer session, can be found by clicking on the links below.

• Cheshire - presentation here
• Manchester - presentation here
• Cumbria - presentation here
• Lancashire - presentation here
• Merseyside - presentation here