Our 2015-2020 business plan is the result of thousands of conversations with our customers, detailed consultations with our water regulator, Ofwat and scrutiny by an independent panel of North West residents.
It will see us create jobs and training opportunities; help our most hard-pressed customers pay their bills; protect and enhance our environment; support tourism and economic growth; and improve network reliability.
We have always been as much about people as we are about pipes, and we will continue to listen to our customers as we deliver our plans.
United Utilities Water AMP6 Outcome delivery incentives definition document
This is a document providing additional technical details and definitions of the outcomes and measures of success (PDF 2.14 MB opens in a new window) (performance commitments) that were defined as part of PR14. These will be used to monitor and incentivise the delivery of our business plan commitments.