Our business plan

Over the next five years, we’ll be delivering an ambitious programme of investment which will support the regions’ growth.

Our 2015-2020 business plan is the result of thousands of conversations with our customers, detailed consultations with our water regulator, Ofwat and scrutiny by an independent panel of North West residents.

It will see us create jobs and training opportunities; help our most hard-pressed customers pay their bills; protect and enhance our environment; support tourism and economic growth; and improve network reliability.

We have always been as much about people as we are about pipes, and we will continue to listen to our customers as we deliver our plans.

We look forward to working with you as we continue to keep the North West flowing in the years to come.

On 27th January 2015 we announced that we had accepted Ofwat's final determination and you can find out more detail about what our plans are by downloading our business plan below.

Our progress for our 2015-20 business plan

As part of letting you know how we’re progressing in delivering our business plan, in July each year, starting in 2016, we’ll share our progress with you.

United Utilities Water AMP6 Outcome delivery incentives definition document


This is a document providing additional technical details and definitions of the outcomes and measures of success (PDF 2.14 MB opens in a new window) (performance commitments) that were defined as part of PR14. These will be used to monitor and incentivise the delivery of our business plan commitments.

Business plan 2015/20

Playing our part in the North West: Our revised business plan for 2015-2020

(PDF 5.78 MB opens in a new window)

Download our plan