Cookie consent

We use cookies to track how you use our website to help improve your experience and show you personalised content. You can accept the use of all cookies or manage them individually. You can find out more about your options by clicking “manage cookies".

Strictly necessary/functionality cookies

Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Performance

Statistic cookies help website owners to understand how visitors interact with websites by collection and reporting information anonymously.

Targeted advertising

These cookies may be set through our site by our advertising partners. They may be used by these companies to build a profile of your interests and show you relevant adverts on other sites. They do not store direct personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Find out more about our cookies

Vulnerability and Affordability Report

Vulnerability and Affordability Report - help for those who need it most

Helping those who need it most

Our new report lays out our framework for assisting customers in vulnerable circumstances, including what we are doing now and how we aim to continue to develop this in the future through our own initiatives and by working with others.

These annual reviews update on our progress in providing vulnerability and affordability services. By publishing these reports we hope to prompt further engagement with other service providers and organisations, and promote open discussion and collaboration to improve the support that is offered to customers who need it most.

 

View our reports 

 

Vulnerability and Affordability Report 2018/19 (PDF 688 KB opens in a new window)

 

Vulnerability and Affordability Report 2017/18 (PDF 963 KB opens in a new window)

 

Vulnerability and Affordability Report 2016/17 (PDF 1,230 KB opens in a new window)

Advice if you're struggling to pay your water bill

If you’re struggling with your household bills and finding yourself behind with payments, please don’t panic. There are lots of organisations out there who can provide free independent advice to help you out of debt.