Stakeholder performance

The table below details our value measures and targets to 2020. It reports our performance and demonstrates progress against our Business Principle commitment to deliver good value to our stakeholders and manage our supply chain fairly.

For further explanation on the measures and targets used and to understand the verification process for our data, please click on the specific measure.

Business Principle Commitment Measure Targets to 2020 2017/2018 Performance 2016/2017 Performance 2015/2016 Performance
Ensure that we operate as efficiently as possible whilst protecting long term value - the lowest sustainable cost Totex target To meet Ofwat's final determination Totex allowance Expecting to outperform the final allowance by £100m On track to meet the final allowance On track to meet the final allowance
Retain a robust and sustainable financial profile to provide enduring shareholder value Credit rating

A3 (Moodys)
BBB+ (S&P)

Maintain high ethical standards of business conduct and corporate governance, and expect the same high standards of our supply chain UK Corporate Governance Code Compliant Compliant Compliant Compliant
Treat all stakeholders fairly ensuring a rolling programme of dialogue that is both timely and transparent Positive/negative YourVoice performance statement (PDF 55 KB opens in new window) Positive Positive Positive Positive
Support the North West's economy through our activities and investment Delivering our commitments to developers, local authorities and highway authorities (PDF 1.74 MB opens in new window) ≥95% 94% 97.5% 95%
Ensure that our selection of safe goods, services, suppliers, contractors and partners takes into account our approach to responsible business Sustainable Supply Chain Charter signatories by spend 75% 62% 75% 75%
Pay our suppliers on time and work with them to improve our and their performance

Suppliers paid on time

95% 95% 97% 98%

Supplier Relationship Management (SRM)

85% 66% 60% 54%