Update on Liverpool water supplies

Some customers in parts of Liverpool are currently without water, or noticing their water pressure is lower than normal today. The areas affected are within the following postcode areas: L9, L20, L21, L22, L23, L30.

Water delivery stations are handing out free bottled water to customers at the following locations:

• Netherton Activity Centre, Glovers Lane, Netherton, L30 3TL
• Sainsburys, Liverpool Road, Crosby, L23 2SA

The problem has been caused by a burst water main on Church Road near the junction of Netherton Way in Litherland. United Utilities has been working throughout the night to prepare the pipework and the area around it so that repairs could start.

Due to the size of the water main and other utility services in the same area this is a very complex repair and United Utilities engineers are liaising with Sefton Council and Electricity North West.

In the meantime, water has been diverted through other parts of the supply network and a fleet of water tankers are in the area pumping directly into the water network to help boost the pressure.

United Utilities’ incident manager Charmian Abbott explained:
“Our engineers have been working around the clock to isolate and prepare a large water main ready for repairs. This has taken longer than expected in order to protect safety on site. We have a large response team in the area who are also supporting customers with our fleet of water tankers, plus teams who will be handing out bottled water at designated water pick up points.

“We’re very sorry for the inconvenience and we are working hard to get supplies up and running as normal again as soon as possible. We need to extend the excavation so that we can replace a full 6 metre section of large water main. We will then need to refill the main with water which takes time due to the size of the pipe. We thank everyone for their patience in the meantime.”

Vulnerable customers who are registered with United Utilities’ Priority Services scheme are being supported.

United Utilities is providing regular text and email updates to customers in the affected areas. Information will also be updated throughout today on United Utilities’ website and on social media.