Please find some of our more frequently asked questions below.
FAQs
How often will you be reporting on your performance with retailers?
What communication lines do you use during incidents and unplanned events? (Both customer and retailer)
Do UU provide text blasts (or similar service) to end customers regarding events?
What is the timeline for publishing charges?
How will retailers access the HVI / API?
How will service requests be routed into your Wholesale Service Desk?
Will I receive an automated response when I have submitted a form?
Which e-mail address do you reply to when a market form is submitted?
How does a form make it through submission but get rejected at boundary, does the retailer not get prompted when they are filling the form?
How do I submit a general enquiry?
Are there instances where a case would be closed and the retailer would not be notified?
Do you notify a retailer when you have raised a wholesaler driven job such as meter exchange?
Do retailers get notified when an engineer cancels or is going to be late?
Are you proposing to offer Vacant and Gap incentive payments?
How do I escalate something?
Do you provide a meter reading service?
Do you allow Accredited Entities to operate in your area?
Do you offer any Alternate Eligible Credit Support arrangements?