With over 40,000 km of water pipes serving around seven million customers throughout the North West, our teams work around the clock to keep taps flowing with great water.
Over time natural mineral deposits can build up inside the pipes which, if disturbed can sometimes give a yellow or brown tint to the water. Across our region we’re carrying out an extensive programme of work to refresh, clean or replace water pipes which will help us continue to provide high quality water.
When we’re carrying out work you will receive a letter, card or email with further details of when we’ll be in your area and how this may affect you.
What will the work involve?
We use a variety of different methods to clean or refurbish the pipes. The approach is dependent on the pipe material or the amount of natural minerals that have built up and settled so we can work to remove it. We'll carry out initial surveys and investigations to check valves and hydrants operate effectively. There's further information on the different methods we use in the drop down section below. Our cleaning work often takes place at night, and in most instances you may not even notice we're there. Our team will do all they can to minimise any noise or disruption and make sure your water supply is unaffected.
How this may affect you
The majority of our work will not require your water to be turned off, but if necessary we'll provide advance notice by letter or card and will always aim to keep the duration to an absolute minimum. You may find that during the work your tap water temporarily reduces in pressure, or after the work takes place it may appear a little discoloured. This is nothing to worry about and will quickly return to normal.
If you do experience discoloured water it's quite easy to resolve and we have further advice to get your water back to normal again. If you're on a meter, don't worry, the process to help the water clear would normally cost no more than 10 pence.
Our current programme of work
We've been busy replacing over 30km of our larger water pipes around Carlisle and we're now in the final stages of this work, you can find the latest updates about our pipe replacement work in Carlisle here We're now cleaning the smaller water pipes and will be flushing or using high pressure air methods to carry out this work overnight. In those areas where we'll be using the air method of cleaning this will require a short period where your water will need to be turned off, we'll always send a letter before the work takes place to let you know the date and times when the water will be off.
We'll continue moving across different areas of Carlisle and expect to have finished all the work by the end of the year.
- Durdar area - in progress
- Denton Holme - in progress
- We'll be carrying out work along Broad Street to replace a section of water pipe. The work is expected to take between 2-3 weeks to complete and will require a temporary road closure. We'll make sure the local community are provided with information about the work.
Pipe refreshing and cleaning work
A programme of overnight work began in February 2021 and our teams will move across the region in phases.
The work usually takes place between 11pm until 5.30am the following morning. Depending on the method, weather conditions or the length of pipe on that particular area of the network it may take just a couple of nights, or for larger areas it could take between two to four weeks to complete. Work does not take place on Friday or Saturday evenings and we'll send out letters, cards or emails to let you know when we're planning to refresh or clean the pipes that help us supply your water.
Week commencing Monday 2 August. We'll be working in the following areas:
- St Helens
Week commening Monday 9 August. We'll be working in the following areas:
Thank you for your patience while our teams work to provide even cleaner tap water for your area. If you have any further queries about our work please get in touch on 0345 672 3723 quoting the project number from the letter, email or card you have received. We’ll be happy to help.
Looking after the water in your home
It's our job to get the water from it's natural source and safely to your home but there are things you can do to ensure that the water you drink, cook with and wash in is of the very best quality. You can find out more about looking after the water in your home.
Order your water saving freebies
With many of us spending more time at home or in the garden, did you know we have some fab free items which could help you save water? And if you're on a water meter they could help you to save money on your bill too. Order your free water saving devices and find out how you can help to use water wisely.