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Unmetered customers

Your bill

Find out about our services and how we calculate your bill by viewing our video, or scroll down to read an overview.

Your 2025/2026 water bill explained

We’re keen to make sure that you understand exactly what you pay for. We’ve made our bills as simple as possible, here’s a summary of the main sections.

Click the button below to download an annotated 2025/26 bill.

Your bill explained

Your bill explained

When you look at your bill, you will see charges for the following services:

Supplying water to your home

We collect, store, treat and supply fresh water to your home.

Removing your wastewater

We take away all your used water, before cleaning it and returning it to rivers and the sea.

Removing rainwater

Taking away rainwater that falls on your home and on the roads.

Standing charges

These charges cover essential things such as bills and dealing with enquiries.

We normally send you a bill once a year showing your charges for the year ahead.

As you don’t have a water meter, your charges are fixed for the year and are not based on the amount of water you use. Instead, we use the ‘rateable value’ of your home to calculate your bill.

Rateable values were set by the Inland Revenue prior to 31 March 1990 and were based on factors such as the size, condition and location of your home. The Valuation Office no longer changes rateable values. They cannot be changed by water companies and cannot be appealed by the customer. 

We calculate your annual bill by multiplying your home’s rateable value with a charge for each of our services.

Your standing charge is a fixed charge for the year and isn’t based on your rateable value.

Our charges are updated every year on 1st April – you can find all our up-to-date charges using the following link.

Our charges

Would you save money with a meter?

If your home has a high rateable value then your bills will also be high. If this is the case why not see if you could reduce your bill by switching to a water meter.

Cheaper with a meter

Difficulty paying your bill

If you're having problems paying your bill, we have lots of ways to make your bill more affordable.

Get Water Fit

Even if you don't have a mter, you can still make savings on your energy bills by using less water.

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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