...Access your water account 24 hours a day

Our mobile app is here to make your life easier - wherever you are.

Free and fast

The app is free to download, and it’s quick and simple to use. Once you register (you will need your account number), you can make payments in moments, check your account history, and send us your meter readings with the help of the handy built-in torch and camera controls.

Report a leak in just a few clicks

The app also makes it really easy for you to report any leaks you spot in the road or street when you're out and about.

More convenient for you

PIN security saves you entering your account number each time you log in. You’re always in the know, because payments you make show up straight away…and because it’s on your phone, you can use it whenever you like, wherever you are.

Our new app is HERE

Search ‘United Utilities’ in the App Store or Google Play or click on the links below

Technical help
If you’re experiencing any problems with installing, registering, logging in or using the App, it's worth checking our FAQs first. If you can't find what you're looking for there, our support team is here to help on 0345 075 0715. 

The legals

In order to deliver the app, legal terms and policies have been put in place to ensure that our rights and duties as a company are fulfilled, and that as a customer downloading the app, you are kept in the picture.

If you’re interested in viewing the Terms & Conditions, License Agreement or Privacy Policy, you can do so here.

Mobile app Terms & Conditions (PDF 114 KB opens in a new window)

Mobile app License Agreement (PDF 236 KB opens in a new window)