Benefits of smart meters

The lowest bill – guaranteed!
When we first install your meter you will also benefit from our lowest bill guarantee. This means that for the first two years, we guarantee that if your charges with a meter are higher than you would have paid on rateable value, then we will charge you the lower amount! This takes away any risk and allows you to see if you would be better off with a meter before deciding whether to stay on meter charges permanently. You can’t lose!

Helping you to make savings on your bill
Installing smart meters across the North West will give us a much better understanding of how much water our customers are using. In the future, once we’ve updated our systems, we’ll also be able to share your water usage data with you, enabling you to see how much water you are using and offering advice on how to make savings and ultimately reduce your bill.

Tackling leakage
We're working hard to further reduce our leakage. Smart meters will give us a much greater understanding of how our customers are using water and help us to locate leaks much quicker. As smart meters will send readings to us on a regular basis, we will be able to spot if your usage suddenly increases, or you are using a continuous amount of water throughout the day and night which is normally a sign you have a leak. We can then get in touch with you about this so you can find the leak so you’re not paying for water that is going to waste.

Caring for the environment
Smart meters will support us in managing our resources, reducing leakage and water use and protecting water resources for the future.
Our smart meter privacy policy
Find out more about how we collect and use data from smart meters here.