Getting it to your taps

Did you know that over two thirds of your water comes from upland surface water reservoirs in the Lake District, the Pennines and North Wales; some comes from boreholes; and a quarter comes from rivers, like the Dee?

Catching all that rainfall is one thing, but to take it from its natural source and turn it into clean, clear drinking water that comes out of your taps, is something else. 

After transporting the water from rivers, boreholes and over 200 reservoirs to more than 80 sites across the North West, the raw water then has to be treated and disinfected to kill any harmful germs that may be present. All stages of water treatment will remove some of the micro-organisms present, however, chemical disinfection is still needed to make sure the water is completely free from harmful bacteria and viruses. We do this by adding small amounts of chlorine, which is the final stage of treatment before the water is piped to our customers. The chlorine levels in the water supply are constantly monitored, and the water that leaves our works meets strict water quality standards.

At every stage in its journey from source to your tap, we sample, analyse, and continually monitor the effectiveness of water treatment to make sure we are providing all our customers with the highest quality drinking water.

We also have an easy-to-read guide which explains how you can keep your tap water in tip-top condition (PDF 2,765 KB opens in a new window).

Our Drinking Water Safety Plan (PDF 344 KB opens in a new window) has much more information on how we're making sure customers receive a safe supply of drinking water now, and well into the future.

High Demand

Help to save water where you can

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference. 

You can help by saving water where you can, on average each person uses 142 litres per day and there are some really easy ways to save. 

For water saving tips and more click here

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference.

Help save water

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