It's our job to get the water from its natural source and safely into your home but there are things you can do to ensure that the water you drink, cook with and wash in is of the very best quality. You can find out more information below including problems you may experience in your home.
Looking after water in your home
Appearance of your water
Click here for more information on discoloured and cloudy water
Unusual taste or smell
Click here for more information on unusual tastes and smells to tap water
Slime and staining
This is most common in areas where you use your water, like bathrooms and kitchens
Lead pipes
Lead pipes carry certain health risks. But don't worry, we'll help you identify if you have them and how they can be replaced
Top tips on water quality
Click here to read our guide about looking after water in your home
Learn more about your water
You can find details below about what affects the hardness of the water in your home and the presence of things like calcium and fluoride.
Bacteria in water
Click here to find out more about bacteria in water
Water hardness
The usual signs of a hard water supply are scaling inside kettles, poor lathering of soaps, and scum.
Fluoridation
Click here to find out more about fluoride in your tap water
Cryptosporidium
Click here to find out how we minimise the risk of Cryptosporidium
Lead
Click here to find out more about lead in your tap water
pH
Click here to find out more about pH in your tap water