Report a leak

 

Leaks in road or footpath

We're doing all we can to prevent leaks, but if you see one in the road or footpath, please report it. As soon as we know about a leak we can sort it! Please use our report a leak form .

Leaks in your home

If you think you may have a leak in your home, our step-by-step guide (PDF 140 KB opens in a new window) will help you locate it. You're responsible for repairing any leaks you find on the pipework inside your home. Our need a plumber page will help you find a plumber you can trust.

Leaks on your water supply pipe

The water supply pipe is the pipe which brings water into your home from our main in the street. You are responsible for the maintenance of this pipe however, if you find a leak on this pipe we may be able to repair it under the terms of our private leak investigation scheme (PDF 659 KB opens in a new window). The video opposite explains this in more detail.

Your leak questions answered...

What causes pipes to leak?

Leaks happen for lots of different reasons, it could be that the underground pipe's old or it's been damaged - sometimes arctic weather can freeze and crack the pipe; tree roots can get a hold, or building work being done near to the pipe can cause problems.

Why doesn't United Utilities know where all the leaks are?

Underground pipes can leak and burst anywhere and even though we're doing all we can to prevent leaks and get them fixed quickly, they can be difficult to find, so we really appreciate your extra help.

When is a leak not a leak?

It's usually simple to identify a leak, it's often clear water which can be trickling or gushing from the ground. Water lying over a drain after it's been pouring down, probably isn't a leak, if you're not sure, let us know about it.

Use our app to report a leak

Our mobile app is the quick, easy way to send a water meter reading, pay your bill and report a leak - wherever you are.

When you're on the go from morning to night, it's a great way to help life flow smoothly

More about our app

High Demand

Help to save water where you can

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference. 

You can help by saving water where you can, on average each person uses 142 litres per day and there are some really easy ways to save. 

For water saving tips and more click here

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference.

Help save water

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