Please call us on 0800 072 6765 or complete our struggling to pay form.

If you're having trouble paying your bill, please give us a call on 0800 072 6765. We won't judge and we won't preach - instead you'll get a friendly ear from the team who are specially trained to handle sensitive issues and are dedicated to getting you back on track.

We'll put together a package of support based around your personal circumstances. We've explained more about some of the ways we can help in our video below. We're helping more than 100,000 of our customers in this way so please pick up the phone if you're struggling with your bill.