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Difficulty paying your bill?

We know it’s a difficult time for many households due to the cost of living and we’re all feeling the pinch. We really don’t want you to worry about your water bill so please get in touch if you’re having payment difficulties so we are aware of this and can provide the right support.

Find the support that's right for you

Everyone needs a little help sometimes and we offer lots of different support options to those struggling with their bills. Click the button below and we'll make sure you're on the best support scheme for you.

Support with your water bill

We are already helping more than 200,000 customers with their water bills so you’re not alone. Our video explains more about the help we can provide.

The best way to apply for support is to complete our online form using the link below or call us on 0800 072 6765. 

Apply for support
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Visit the Hardship Hub for details on support services offered by organisations across the North West.

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Other ways to save money on your water bill

Help managing your money

We've included information below on FREE independent support available to help tackle your debts, useful information on how to keep your credit score healthy.

Save money with a water meter

Our lowest bill guarantee means it's easier than ever to reduce your bill with a meter.

Save money on your water bill

Remember - If you're a metered customer, saving water also save money on your bill with us.

Save £5 on your annual bill

Spread your payments throughout the year. And, if you pay by Direct Debit, you’ll get a £5 discount on your annual bill.

How we can help

Find more about our financial support schemes we offer.

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Need to talk?

Our friendly team is here to help - just call 0800 072 6765
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Important Notice

Heavy rainfall and sewer flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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