New customer

If you're not currently a customer of United Utilities, we're here to help you settle in.

So we can get the most accurate bill to you, the best time to let us know is on the day you’re moving.   We know you might be a little busy on that day, so within a couple of days of moving in would be great too!

To help us set up your water account, just fill in our moving form.

It should only take about 10 minutes to update your details. We’ll ask you for:

If possible, it would also help us to know:

  • the name and new address of the previous occupier, if you have it
  • if you’re renting, the name and address of your landlord or housing association

When you’ve got your new account number, you can register for My Account, it’ll only take you a few minutes and then you can access your account at a time and place that suits you.

If you'd still like to speak to us, call our friendly team on  0345 026 7661

We hope you enjoy living in the area and if there's anything else we can do to help with your bill or water services, just let us know.