A new customer?

Welcome to the lovely North West – we love it here and hope you'll be happy too. We're here to help you settle in.

First things first: are you sure we cover the area your new home is in? Have a look at this map to check.

If we do, that's great news. To set up your water supply and account – just give us a quick call on 0345 026 7661 or fill in our online form and we’ll make the whole thing as easy as possible.

When do you need to contact us?

Ideally, we need to know you’re moving into your new home no more than 28 days before the removal van turns up on your doorstep. Don’t worry if you’ve already moved – just call us on 0345 026 7661 so you can tell us your new address.

When you call, it should only take about 10 minutes to update your details. We’ll ask you for:

  • your new address
  • the date you moved in
  • a meter reading, if your new home has a water meter. Not sure where to find your meter and how to take a reading? Find help here

If possible, it would also help us to know:

  • the name and new address of the previous occupier, if you have it
  • if you’re renting, the name and address of your landlord or housing association

We hope you enjoy living in the area and if there's anything else we can do to help with your bill or water services, just let us know.