Our household charges 2024/2025

Our household charges scheme relates to the period starting from 1st April 2024 to 31st March 2025.

Below is a summary of our tariffs that form part of our charges scheme for 2024/2025 (PDF 4,577 KB opens in a new window). We are delighted that our charges scheme for 2024/25 has been awarded the Crystal Mark for the clarity of the document.

You can find our prior year charges here.

Our expected average household water bill for 2024/25 is £481, an increase of 7.9 per cent compared to our 2023/24 charges.

Your water bill will be more or less than this amount depending on the services you receive from us and whether you have a water meter or your charges are based on your home's rateable value. Please visit 'Understanding your bill' to watch a short video which explains how we calculate your charges.

In straightforward terms, we charge you for the following services: 

  • Supplying clean water to your home
  • Taking away and cleaning all your dirty water (which we call sewerage services)
  • Taking away all the rainwater that falls on your home and the public roads and footpaths
  • Standing charges to cover customer services such as reading your water meter (if you have one), sending bills and dealing with enquiries

Please note that the charges shown do not include VAT and are annual, unless stated otherwise.

Household charges if you don't have a water meter

Unmeasured water charges

Water
Standing charge
£80.22
Charge per £RV*
£1.329


Unmeasured sewerage charges

  Foul drainage charge per £RV Surface water drainage charge per £RV Highway drainage charge per £RV Total charge per £RV*
All services £1.271 £0.550 £0.249 £2.070
No surface water drainage service £1.271 n/a £0.249 £1.520
Surface water drainage and highway drainage services only n/a £0.550 £0.249 £0.799

*RV charges: if you don't have a water meter, your bill is a fixed amount each year based on the rateable value of your home. To calculate your bill, we multiply your rateable value by the £RV charge shown in the table above.

Unmeasured swimming pools
Unmeasured swimming pool charge (per year) £129.84

Household charges if you have a water meter

Measured water charges

Water
Standing charge
£23.99
Volumetric charge per m3
£2.164

Assumes a 15mm meter has been fitted.

Measured sewerage charges

  Standing charge Foul drainage volumetric charge per m3 Surface water drainage fixed charge Highway drainage fixed charge
All services £5.15 £1.485 £82.37 £38.21
No surface water drainage service  £5.15 £1.485 n/a £38.21

 

Assessed charges - when we're unable to fit a water meter

If you live in a household premises and you have applied to have a meter fitted free of charge (including altered household premises ) but a meter cannot be installed, an assessed charge is available. It is a fixed annual amount varying according to the type of premises, except where only one person lives at the premises:

Type of premises  Water Sewerage Total
Single person household (not applicable to any premises which have a swimming pool that automatically refills and can hold more than 10,000 litres) £113.91 £197.18 £311.09
Detached (includes houses, link detached houses and bungalows)* £284.90 £314.54 £599.44
Semi-detached (includes houses and semi-detached bungalows)* £254.79 £293.93 £548.72
Other household premises (includes flats and terraced houses)* £187.84 £247.95 £435.79

Larger premises - a premises which either:

  • has a swimming pool that automatically refills and can hold more than 10,000 litres of water) or;
  • is larger than 250m2 in area, and has six or more bedrooms
£552.85 £498.42 £1,051.27
Single pensioner household* (not available until 1st April 2024) £105.71 £191.18 £296.89
Two pensioner occupiers* (not available until 1st April 2024) £174.69 £238.66 £413.35

*excludes premises which meet the larger premises criteria

If premises are not connected to the public sewer system for surface water drainage, either directly or indirectly, the sewerage charge for each type of premises will be reduced by £82.37.

WaterSure - a charge for vulnerable groups

If you are eligible for this charge it is based on the average household charge.

  Water Sewerage Total
Average household charge £225.83 £255.16 £480.99

If premises are not connected to the public sewer system for surface water drainage, either directly or indirectly, the sewerage charge will be £172.79.

Help to pay

If you are eligible the annual charges are:

  Water Sewerage Total
Tier 1

£135.36

 £146.64 £282.00
Tier 2 £192.96 £209.04 £402.00

Support Tariff

If you are eligible the annual charges are:

  Water Sewerage Total
Band 0 £48.96 £53.04 £102.00
Band 1 £63.36 £68.64 £132.00
Band 2 £109.44 £118.56 £228.00
Band 3 £138.24 £149.76 £288.00
Band 4 £187.20 £202.80 £390.00
Band 5 £216.00 £234.00 £450.00
Band 6 £259.20 £280.80 £540.00
  • Discount for Direct Debit payers - if you pay by Direct Debit we will give you a discount of £5 per year. If you pay your water services through a registered social landlord or local authority that has agreed to receive your water charges and pass them on to us, you will receive a discount of £10per year. 
  • Owners' discount - we will give you a discount of 5% per year if you enter into an agreement with us to pay water services charges for one or more household unmeasured premises that you own and let to tenants. To qualify for the discount, payment must be made as stated on your bill.
  • Other water companies' charges - charges will be different if you live near the borders of our area and receive water supply or sewerage services from another company.
  • Enquiries over how premises are charged - if you are moving into a household premises within our area you can obtain details of our charges for that premises by telephoning 0345 672 2888.

How bills for households with meters are changing for 2024/2025

How bills for households without a meter are changing for 2024/2025

How bills for households with an assessed charge are changing for 2024/2025

Assurance statement

Our assurance statement - charges submission 2024/2025 can be viewed here (PDF 1,177 KB opens in a new window)

Charging rules

Our household charging rules (PDF 206 KB opens in a new window) 

Prior year's charges

Charges for 2023/2024 can be found here

Charges for 2022/2023 can be found here

Charges for 2021/2022 can be found here

Charges for 2020/2021 can be found here

Charges for 2019/2020 can be found here

Charges for 2018/2019 can be found here