Advice for metered customers
Since receiving your previous bill, have our charges increased?If so, this may be the reason for your bill being higher than expected. Our prices are updated every year on 1st April, which means your bill may have increased if it covers a period of time after 1st April. For details about our current charges and how much our bills will be from 1st April 2025, please check our latest charges. |
As an unmetered customer, it is important to note you not billed on the water you use, but according to your rateable value of your home. You can see our charges and examples for 2025 – 2026 here, but we would encourage you to check if you could reduce your bills with a meter. Most customers have saved £100 a year and also offer lowest bill guarantee for the first two years which means you will not be charged any more that what you would be.
Help understanding your bill
Find out more about how the calculate your water bill and what services you pay for.
Understanding your bill
It's cheaper with a meter
The majority of our customers who switch to a meter save at least £100 a year. Our lowest bill guarantee means that you won’t pay more than you do now during the two year trial and any savings you make are yours to keep.
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Our investment plan
Over the next five years we will undertake the largest investment in water and wastewater services in the North West in more than 100 years. Between 2025 – 2030, we’ve secured funding to deliver £13.7 billion investment plan. This reflects what customer and stakeholders across the North West have told us matter to them and will deliver improvements to our services, reduce storm overflows, safeguard water supplies and support customer bills.
