Since receiving your previous bill, have our charges increased?
If so, this may be the reason for your bill being higher than expected. Our prices are updated each year on 1st April, which means your bill may have increased if it covers a period of time after this date. For details about our current charges please check here.
Has your water use changed?
Sometimes, small changes at home can have a bigger impact on your bill than you might expect. For example:
- More people have been living or staying in your home than usual
- You’ve recently carried out home improvements or renovations
- Your circumstances have changed which means you’re using more water than before
- You have recently moved home
Were your previous bills estimated?
If your previous bills were based on estimated meter readings, and your latest bill is based on an actual meter reading, your bill may be higher than usual.
Estimated readings are our best guess of how much water you've used. Sometimes these estimates can be lower than your actual usage. When we receive an actual meter reading, we can see exactly how much water has been used and update your account accordingly.
If you've used more water than was estimated, your latest bill will include the difference so that you're paying for the water you've actually used. This can make your bill appear higher, but it brings your account up to date and ensures future bills are based on accurate usage.
To help avoid unexpected bills, we recommend providing regular meter readings if you're able to do so. You can do this using or app or on our website.
Check for hidden leaks
Even small leaks can waste a lot of water over time and cause your bill to rise without you noticing.
Some common signs of a leak include:
- A toilet that continues to run water into the bowl after flushing
- Dripping taps
- Leaking hoses behind washing machines and dishwashers
- Damp patches in your home or garden
It’s easy to check for leaks in your home, find more details here.
Need help fixing a leak?
If you find a leak, it's important to get it repaired as soon as possible. This can help reduce water waste and make sure you're only paying for the water you use.
You can find a WaterSafe approved plumber here.
Once your leak has been repaired, you may be entitled to claim for the cost of the water lost during the time you had the leak, find out more: How to claim for a leak allowance | United Utilities
We may be able to help
If you’re registered for Priority Services or receiving help through one of our financial support schemes, we may be able to offer additional support to investigate a leak at your property.
More ways to manage your bill