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My water has changed

We sometimes get contacted by customers who describe their water as having “changed”. You can use the arrows below to expand the section containing the information you need.

  • Seasonal changes: Seasonal changes also affect how our water tastes, because small tweaks may be needed in the treatment or distribution process 

    • In the summer months of high heat and low rainfall, we may need to boost water production by introducing a ‘blend’ of water from multiple sources. Although this may seem unusual, it will have received the same thorough testing as the water you are used to. 
    • To ensure we always provide you with great wholesome water, we perform meticulous checks and regular maintenance on all of our sites and assets. This sometimes means taking a Water Treatment Works ‘out of service’ temporarily and switching you to another supply source. This normally lasts a few weeks and is only the same water your neighbouring town or county will receive.

    Just moved home? If you have moved house, even if it wasn’t far - your water may come from a different water source than you are used to – it may just take some time for you to get used to the new taste.  

  • Sometimes, customers may notice that the hardness of their water has increased. This natural occurrence can sometimes cause scaling inside kettles, or marks in the shower. 

    Find out more about what ‘water hardness’ is and how to minimise its effects in your home.  

    You can visit the link below to find out more about your water and where it comes from.

    Check your water quality

Chemical

Sometimes your water may have a ‘chemical’ or ‘medicinal' taste to it – click below to find out why.

Metallic or bitter

There are a few reasons why your water may have a ‘metallic’ or ‘bitter’ taste to it – find out what to check if this is the case.

Chlorine

Find out what may be causing your water to smell like swimming pool water.

Earthy or musty

If your water appears to have an earthy or musty taste, click here to find out more.

Eggy or sewage

If your water appears to smell eggy or of sewage, click here to find out what might be happening.

Fuel or oil

If you suspect that the taste or smell you are experiencing is more like ‘fuel’ or ‘oil’, please follow our advice here.

My water looks different

If your water appears discoloured, cloudy or has bits in it, click here to see what could be causing this.