My water looks different
If your water appears discoloured, cloudy or has bits in it, click here to see what could be causing this.
Occasionally, you may experience issues with your water, such as discolouration. Often this is harmless, with a simple explanation for the change and an easy way to resolve any issues.
If your water looks unusual or has an abnormal taste or smell, there are some quick ways you can identify what's causing the problem and, in many cases, fix it yourself.
My water smells/tastes unusual
If your water has a unusual taste or smell, click here to see what could be causing this and how to fix it.
Keep slime & stain free
Find out how you can prevent slime and staining in your kitchen and bathroom.
How we provide clean water
Find out more about how we provide clean water to the North West.
Testing your water quality
We make sure that your water passes strict tests before it comes out of the taps. Find out what makes it so clean and drinkable.
Water hardness
The usual signs of a hard water supply are scaling inside kettles, poor lathering of soaps and scum.
Frequently asked questions
If you have a question about your water, click there to view our frequently asked questions.