When do I need to notify you of work I plan to do?

As part of the Regulations you are required to notify the Water Undertaker of any proposed changes or alterations to your plumbing or any material change of use of any premises or part of the premises.

This applies to water system installations in connection with any of the following:

  1. The erection of any new building or structure.
  2. The extension or alteration of the water system in any premises except a domestic dwelling.
  3. The material change of use of any premises.
  4. The installation of:
    1. A bath larger than 230 litres (measured to the centre of the overflow);
    2. A bidet with an ascending spray or flexible hose;
    3. A shower unit of a type specified by the Regulator (none are currently specified);
    4. A pump or booster drawing more than 12 litres per minute;
    5. A reverse osmosis unit;
    6. A water treatment unit producing a waste water discharge or requiring water for regeneration or cleaning;
    7. A reduced pressure zone (RPZ) valve or other mechanical device for protection against backflow in fluid category 4 or 5;
    8. A garden watering system unless designed to be hand operated;
    9. Any water system laid outside a building and either less than 750mm or more than 1350mm below ground level;
  5. Construction of an automatically-replenished pond or swimming pool of more than 10,000 litres

Notifications should be in writing by using the notification form that can be found here.

Find watersafe approved plumbers

An Approved Contractor (Approved Plumber) will not have to notify in advance of the work, but certify upon completion of the work. To find an approved plumber in your area visit the WaterSafe website.

Visit WaterSafe

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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