Have you seen someone connected to the water network that you think shouldn’t be?
Rest assured that here at United Utilities we take all of these reports of suspected hydrant misuse very seriously. You can send your query through to us using the button below. The more information you are able to provide us, the better we will be able to investigate your query.
Policing our network
United Utilities uphold the high standards our customers expect. Furthermore, it’s an offence under Section 174 of the Water Act 1991 to make any connection to the network without prior authorisation and agreement. A fine of up to £1,000 for each infringement together with the confiscation of any equipment used for this purpose, may be imposed in the event of non-compliance.