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Your United Utilities Home Visit

We’re doing all we can to make sure any United Utilities home visit is carried out in the safest possible way for our customers and our teams. In order to follow the latest government guidelines on carrying out work in homes and businesses we’ve made some changes to the questions we’ll ask you and how our teams operate. Please watch the video below to understand how we’ll be preparing for your United Utilities home visit. You can also read our Covid Compliance Statement here.

Preparing for your United Utilities home visit

Important Notice

Heavy rainfall and sewer flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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