Problem with your water or wastewater?

When the unexpected happens with your water supply, don't worry - we'll put it right for you as soon as we can. Just tell us what the problem is and we'll be on hand to help or point you in the right direction for more advice.

Report a leak

Spotted a leak in the road or a public footpath? If you see it, we'll stop it

Spotted a leak

Blocked drains

Blocked pipes can stop wastewater draining away, which can be messy and smelly, so you'll need to get it sorted fast

Find out how
  • I want to pay my bill, how can I do this?

    We have a wide range of payment options to suit all customers.

  • Can I contact you free of charge?

    There are many ways you can get in touch with us free of charge:

  • How do I change my bank details on my Direct Debit?

    Please call us on the following numbers to change your bank details:

  • Can I view my bill online and stop receiving paper copies?

    Yes - once registered for My Account, our free online service, you can choose to view and download your bills online rather than waiting for them to arrive through the post.

  • How can I request a paper copy of my bill?

    Please call our billing team on the following numbers to request a copy of your bill

  • How can I register for My Account?

    You can register from the My Account home page.

  • I'm moving house, what do I need to do?

    We know that moving home is stressful enough without worrying about your water supply – just give us a quick call on 0345 026 7661 and we’ll make the whole thing as easy as possible.

  • Will I get a refund if there is credit on my account at my old home?

    If you're moving home within the our region (North West England) any credit on your account will automatically be transferred to your new address and will appear on your next bill.

  • When should I let you know about my move?

    Please let us know the date you are moving as close to your move date as possible (but no sooner than 28 days before your move) so that we can update our records.

  • What water saving items do you give away?

    We offer a choice of free items including a save-a-flush, a shower regulator, a shower timer, a tap insert and a 'toothy timer' for the kids.

  • Do you sell water butts?

    Yes we do.

  • How can I save water?

    There are lots of small things you can do around the home to save water - from only switching on the dishwasher when it's full, to fixing that dripping tap.

  • Will installing a water meter save me money?

    The majority of our customers who switch to a meter make a saving on their water bills.

  • I have moved into a property with a meter can I have it removed?

    No - if there was already a meter in the property when you moved in then you’ll be charged using your meter readings and you can’t be charged on a non-measured basis (rateable value).

  • What is an Automated Meter Reader?

    An Automatic Meter Reader (AMR) meter can be read remotely rather than having to visit your home to manually read your meter.

  • What is the water hardness for my area?

    You can find this out (along with lots of other interesting facts about your water) by entering your postcode in our water quality search.

  • I have no water (or low pressure), what should I do?

    If you have no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic - there may be a pipe burst which is affecting your water supply

  • I have a blockage in my sewer. Please can you come and fix it?

    We'll certainly try to help if we can.

View all FAQs