My surface water drainage does not drain to a sewer, can I reduce my bills?

If all your surface water doesn't drain to the public sewer, the good news is that we can reduce your bill. You can read more about whether you're eligible for this discount and download an application form here.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

Can I contact you free of charge?

There are many ways you can get in touch with us free of charge:

What are your opening hours?

Our water and wastewater emergencies call centre is open 24 hours a day, 7 days a week. The phone number is 0345 672 3723.

How can I register for My Account?

You can register from the My Account home page.