When will you read my meter?

We try to read your water meter every six months, but the date depends on when we are next reading meters in your area. In some properties we have meters that we can read remotely and so those customer may have their meters read every  three months.

All the new meters we fit these days allow us to take readings remotely, which means we won't need to call round in order to take a reading.

If you have an old style meter inside your home you will need to let us in so we can take a reading. We'll post a card through the letterbox if you are not in when we call round.

You can also submit a reading by signing into My Account or via our APP.

If you have just had your meter installed, you'll receive your first bill shortly after we take your first meter reading, which will be within six months of the meter being fitted.