Why is there a water meter at my new property?

In 1990 it became compulsory for all new homes to be fitted with a water meter. If the home you have moved into was built before 1990, a previous occupier will have asked us to fit a water meter. When you move into a home which already has a water meter fitted, you cannot make a request for it to be removed. In short, the law (The Water Industry Act) does not permit the removal of a meter in these circumstances. You can find further information about water meters here

Don’t forget, we have a range of items you can order for FREE which can help lower your bill by reducing your water wastage.

 

Related Frequently Asked Questions

My new home has a water meter, do I need to provide a reading?

When you first move into your new home, you will need to call us on 0345 026 7661 to let us know the date you moved into your new address and also provide your first meter reading.

I have moved into a property with a meter can I have it removed?

No - if there was already a meter in the property when you moved in then you’ll be charged using your meter readings and you can’t be charged on a non-measured basis (rateable value).

What does a litre or cubic metre of water cost?

If you have a water meter, we charge you for every cubic metre of water you use.