Our team are making progress and our top priority is getting things back to normal.
Repairs to our network can be harder to fix than we first thought, and take longer than we hoped to complete.
All customers should have supply however this may fluctuate during peak times of the day. Please be assured, our team are doing all they can and will have things back to normal as soon as possible. We’re sorry for any inconvenience this is causing.
We’ll provide you with an update once we have one from the team onsite.
If your tap water seems discoloured, don't worry - click the link for helpful advice. Please take a look at our discoloured water page for more information.
We would like to thank you for your continued patience. The repair in your area is in progress and we will continue to re-route water around our network of pipes to keep supplies on whilst we complete the work.
It’s a little more complex than we first thought and we are working closely with the local authorities to safely fix the burst. Please be assured our team are doing all they can to safely complete the work and get your supply back to normal.
Once again, we’re sorry for any inconvenience this may be causing and thank you for your patience.
If your tap water seems discoloured, don't worry - click the link for helpful advice. Please take a look at our discoloured water page for more information.
Just to let you know, we still have some work to do to get things back to normal and it’s taking a little longer than we hoped, however our team onsite are working as quickly as they can.
We’re sorry for any inconvenience. As soon as the team have made further progress we’ll let you know here.
If your tap water seems discoloured, don't worry - click the link for helpful advice. Please take a look at our discoloured water page for more information.
We’re happy to confirm that repairs to the burst on Ecton Avenue are underway. Our team still have some work to do to get things back to normal, and are working as quickly as possible to restore supplies.
Thanks for your patience and sorry for any inconvenience this may be causing.
Once we have an update on the repairs we’ll update the page with the information.
If your tap water seems discoloured, don't worry - click the link for helpful advice. Please take a look at our discoloured water page for more information.
So that we can keep most supplies on whilst we complete the repair, we’ve put some temporary measures in place. We’ll be providing water to you from a different area and our water tankers will be pumping additional supply into the network. This may mean your water pressure is lower than normal, or you may notice fluctuations during peak times. Find out more about our water tankers here.
We’re sorry for any inconvenience this is causing.
If your tap water seems discoloured, don't worry - click the link for helpful advice. Please take a look at our discoloured water page for more information.
Just to let you know, we’ve found the cause of no water or low pressure to be a burst on Ecton Avenue. Now that we’ve identified the cause of the problem, our team will assess the issue and start the repair work shortly. Thank you for your patience.
We’ll make sure to keep you fully updated on this page with any further information.
If your tap water seems discoloured, don't worry - click the link for helpful advice. Please take a look at our discoloured water page for more information.
Our tankers are in the local area pumping water into the pipework to help maintain supplies to most of our customers however you may notice some fluctuation in your water pressure especially during peak times of the day. We’re sorry for any disruption this may be causing you please be assured we’re doing all we can to keep this to a minimum. Find out more about our water tankers here.
If your tap water seems discoloured, don't worry - click the link for helpful advice. Please take a look at our discoloured water page for more information.
We’re committed to getting your water supply flowing again. Our teams have now left site and will be back this morning to continue to investigate the cause, we apologise if this means you have no water or poor pressure. In the meantime, if you spot any water leaks nearby, please let us know by visiting our online tool or calling 0800 330 033.
We're sorry if you’re experiencing no water or low water pressure. We’re on the way to find out what’s causing the problem and will be doing all we can to get your supply back to normal. In the meantime, if you spot any water leaks in your area, please let us know by visiting our online tool or calling 0800 330 033.
We’ll provide you with updates as we get them here.
If your tap water seems discoloured, don't worry - click the link for helpful advice. Please take a look at our discoloured water page for more information.
We're investigating a problem in your area, which may mean you have no water, or low water pressure. We're sorry for the inconvenience, we’re working as quickly as we can to get your taps flowing again.
You may also be experiencing discoloured water. This happens when historical sediments that have built up over time in the water pipe have been disturbed causing discolouration to your water.
We know it doesn’t look nice but don’t worry, it’s unlikely to be harmful and will settle down again with time. You can help by letting your cold water tap run at a slight trickle until your water runs clear again.
In the meantime we’ll be keeping an eye on this to make sure your tap water returns to normal again as quickly as possible. Please take a look at our discoloured water page for more information. Please take a look at our discoloured water page for more information.
We're sorry for any inconvenience this may be causing.
Thank you for your patience.