We are continuing to advise 215 properties in the Rainow area and 6 customers in Dane Bank to not drink your water, this is following a power outage at our site in the Macclesfield area yesterday.
Whilst we work to get your supply back to normal the do not drink notice applies to the following 215 properties in the following postcodes:
SK10 1RB, SK10 5AX, SK10 5SZ, SK10 5TA, SK10 5TD, SK10 5TE, SK10 5TF, SK10 5TG, SK10 5TH, SK10 5TJ, SK10 5TL, SK10 5TN, SK10 5TQ, SK10 5TX, SK10 5TY, SK10 5TZ, SK10 5UB, SK10 5XE, SK11 0AA, SK11 0AB, SK11 0AL
This will be in place until we have completed some further testing on our network. During this time we ask that you:
- DO NOT drink your tap water
- DO NOT use your tap water for cleaning teeth, washing wounds or preparing food and use the bottle water we are delivering to your property for these activities
- Boiling WILL NOT purify the water
- YOU CAN use tap water for general washing, bathing and toilet flushing and activities such as doing household washing
We really appreciate your patience whilst our teams have been working to resolve the issues with your supply. Our teams are still working in your area, and we would like to thank our customers for the support and kindness you have shown our teams whilst this continues.
If you have any problems with your water supply, please call us on 0345 672 3723.
Hear more from our Cheshire Business Lead with an update via the video below
In addition to delivering bottled water to customers’ doors, we have bottled water collection points which are open 08:00 until 21:00
- Bottled water collection point - Bollington Health & Leisure, Heath Rd, Bollington, Macclesfield SK10 5EX
- Bottled water collection point - Tesco Superstore, Hibel Rd, Macclesfield SK10 2AB
We have also set up an information hub for anyone who would like to talk to us directly, but please note that due to restricted space and its location, this is a walk-in only area (no vehicles) and this location will not have bottled water. It is purely to provide information for the community. The information hub is at the following location:
- Information hub – Holy Trinity Church Car Park at Round Meadow Car Park, Round Meadow, Rainow, Macclesfield SK10 5UB
We understand this is inconvenient but please do not worry we're here to help you and provide advice. We will be keeping our website updated and issuing proactive messages.
We will continue our investigations and keep you updated on progress to lift the do not drink notice. We will ensure all customers are compensated both domestic homes and businesses and this will be done proactively and automatically.