Key retailer forms

Check out our hints & tips

Here you can find a handy guide to our forms and policies.

Hints & tips
Ref Our forms 
A/05 Application to be registered as the Retailer to a newly connected supply point                                                                           
B/01 Request for wholesaler to carry out metering work
B/03 Request for Non-Market Meter Read to be carried out by the Wholesaler
C/01 Verification of meter details or meter supply arrangements
C/02 Gap site supply point request and addition of service components 
C/03 Request for deregistration of a supply point or removal of service components 
C/04 Request for Wholesaler to amend third party reference(s)
F/01 Enquiries including record of drinking water enquiries
F/02 Complaints 
G/01 Trade effluent enquiries
G/02 Trade effluent discharge application (word)
G/03 Temporary trade effluent discharge application (word)
H/01 Request for an allowance to wholesale charges for a change to an existing allowance 
H/02 Request for a review of assessed or unmeasured charges 
H/04 Application for change in tariff 
I/01 Retailer disconnection request 
I/02 Non-household customer disconnection 
I/03 Request for wholesaler to use wholesaler’s powers of entry for the purposes of disconnection 
I/04 Request for reconnection of a supply which has been temporarily disconnected 
RE/01 Metering Activity Request Form (exce

RE/01/TP

Request for customers and their representatives to fit their own logger to our meter
RE/02 Access request - network data management loggers (excel)
RE/03  Standard export file request - network data management loggers (excel)
  Wholesale Chargeable area review application form (word)
  General enquiry form (word)
  MR chase form
   Notice of application for a temporary discharge or regional mobile activity
  How to make a claim for loss of profit

 

United Utilities offer a HVI channel for form messaging which is a gateway for retailers to send non-household form data in MOSL-specified format to UU. The HVI is only available to a retailer that has a contract with United Utilities Water Ltd to distribute water and/or wastewater services in the Northwest and has undergone the on-boarding process. Your Relationship Manager will provide you with the technical specifications, test approach and terms & conditions upon request.

High Demand

Help to save water where you can

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference. 

You can help by saving water where you can, on average each person uses 142 litres per day and there are some really easy ways to save. 

For water saving tips and more click here

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference.

Help save water

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