Please call us on 0800 072 6765 or complete our struggling to pay form.
If you're having trouble paying your bill, please give us a call on 0800 072 6765. We won't judge and we won't preach - instead you'll get a friendly ear from the team who are specially trained to handle sensitive issues and are dedicated to getting you back on track.
We'll put together a package of support based around your personal circumstances. We've explained more about some of the ways we can help below. We're helping more than 90,000 of our customers in this way so please pick up the phone if you're struggling with your bill.
Please call us on 0800 072 6765. We really do understand that making ends meet can be stressful sometimes so please don’t delay - the sooner you call, the quicker we can help. Alternatively, please complete our struggling to pay form and we’ll call you back.