Property searches


CON29DW - information for customers

The content of the CON29DW has been updated to reflect changes to legislation impacting the water industry.

Working in consultation with the Law Society, The Drainage and Water Searches Network (DWSN) have agreed changes to the CON29DW.

Please note, our systems will be updated with the latest changes by Monday 23 May.  

We supply Water and Drainage Enquiries, which provide detailed information aboutthe water and wastewater services for any potential property purchase.

We can also help if all you need is a plan of the water or wastewater services within the United Utilities area.

How to check if your search is within the United Utilities area

Visit this website where you can enter the postcode of the property and you'll be advised who you need to contact to continue with your search request.

Still unsure and need some advice?

If you are new to ordering from Property Searches or just need a little advice, please call us on 0370 751 0101  or send us an email and we'll be happy to help.

Products and services

Domestic drainage and water search

This includes the following:

  • confirmation of whether the property is connected to a public water supply
  • confirmation of how the property is charged for water and wastewater services - either measured (metered) or unmeasured (rateable value)
  • confirmation of whether the property is connected to a public sewer (there may be a sealed tank, septic tank or other private disposal facilities for which discharge consents may be needed. The owner will be responsible for maintenance of these)
  • confirmation of whether the property is close to, or is affected by, water mains or public sewers. United Utilities can (with reasonable notice) require entry to the land for inspection, repair or replacement and could even restrict the properties use or development/extension
  • confirmation of the location and distance of the nearest wastewater treatment works
  • the latest published water quality information for the water zone the property is located in

Commercial drainage and water search

This includes all of the above, plus:

  • confirmation of whether the current occupier has consent to discharge trade effluent
  • confirmation of easements affecting the site

The following table below shows the types of properties that would benefit from mixed/small commercial drainage and water search and the ones which would require a full commercial drainage and water search. 

  CON29DW drainage and water search Mixed/small commercial drainage and water search Commercial drainage and water search 
House   Yes  No  No
Laundrette  No   Yes  Yes
Pub  No   Yes  Yes
Local convenience store  No  Yes  Yes
Manufacturing site   No  No  Yes
Large plot of land  No  No  Yes
Business Park  No  No  Yes
 (Liability cover)   -  £500,000  £2 million

Please note: mixed/small commercial drainage and water searches contain an A4 water plan and an A4 sewer plan. Standard commercial drainage and water searches contain an A3 water plan and an A1 sewer plan (including sewer cover and invert levels, where available).

Here are some samples of the search reports that you'll receive:

Commercial Sample Search.pdf

Domestic Sample Search.pdf

Property Searches price list

Download the price list applicable from April 2016

The areas we cover

We cover these areas across the North West: Cheshire, Cumbria, Lancashire, Manchester and Merseyside. To see in detail, have a look at our map.

How to order

Ordering con29 water and drainage reports & asset plans

The quickest way to place an order is by using the Property Searches website where you can pay with a credit or debit card.

To place your orders on the website please send an email to with the following information:

  • your company name
  • your address
  • your telephone number

A Customer Service Advisor will be delighted to provide you with your unique customer reference number and a link to our website. 

Once we have received your order we aim to provide the search results within 2-3 working days. 

If you prefer you can take advantage of our fast track service in which we will provide your results within 24 hours.

If you require your request to be posted please state this on the request via website or post.


You may write to us with your request. Please note that orders received in the post will be subject to postal delay, which may add up to three working days to the overall turnaround time versus website orders. Please include a cheque made payable to United Utilities Water Limited and a plan that clearly indicates the location of your site.


United Utilities Property Searches

Ground Floor,  

Grasmere House,

 Lingley Mere Business Park,

 Lingley Green Avenue,

Great Sankey,



Or send by DX to:

DX 715568 Warrington 7

Account holders

Account holders can also take advantage of the following ordering channels: PISCES Compliant XML - please email for details on how to connect to this service.

If you would like to be considered to become an account customer and be invoiced for orders please contact to request an account request application form.

If you require any further information about placing an order please contact us on 0370 751 0101 or email and we will be happy to assist.

Ordering website

If you are a registered user of Property Searches, you can place your orders online.

Network service plans

If you require any plans from us, please email or post your request to the above address. Please make sure you include a location plan showing sufficient established features, with the site clearly outlined, contact information for yourselves and/ or your company. The plans will be sent to you within two days, on receipt of payment.

Terms and conditions

If you're looking for property searches terms and conditions, you've come to the right place!

The terms and conditions for domestic, wastewater and water and commercial searches can be found below: